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Frequently Asked Questions

How to track my order?

When your order is shipped, you will be sent an email with a tracking number and website. Use this website and tracking number to track your order.

https://shopessers.aftership.com/?page-name=tracking-page

 

What if I need to change my shipping information or my order?

Please make sure any change of contact information like delivery address, email address, and phone number to info@shopessers.com before shipment.

For any cancellation or change on order please email us within 24 hours of placing the order, otherwise we cannot cancel or change.

 

When will my order be processed?

Orders will process within 7 days, and all orders are shipped out within 14 working days.

A shipping confirmation is emailed to you as soon as your purchase has been ship, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

 

When will my order arrive?

7-14   Business Days to the USA
18-36 Business Days to countries outside the USA
30-90 Business Days to Mexico / South America

 

What are your business hours?

7 days a week.

 

What payment methods do you accept?

We accept every major credit and debit card, including Visa, MasterCard, Apple Pay, and American Express. We also accept payment through PayPal.

 

Are there color differences between website photos and the actual product?

The color of the products shown on our website may be slightly different than the actual products. Customers are asked to acknowledge this difference when purchasing online.

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